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Shipping

SHIPPING RATES

Shipping rates vary depending on the dimensions of your product (length, width, height, weight). Rates also depend on distance, location of the drop-off point, and whether the product is priority shipping or regular.

DELIVERY SIGNATURE POLICY

A signature is required upon the successful delivery of any and all products. If you know ahead of time that you cannot be at the location of the delivery, it is your responsibility to contact the carrier directly and inform them of the situation. You must also provide them with your product’s tracking number so that the carrier can hold it for you at a store local to you. You may then pick up your product at your convenience.

If you have made a purchase and you suspect that the product may have been damaged upon delivery, please note “DAMAGED” along with your signature and contact us. You also have the option of refusing delivery; should you refuse delivery, contact us immediately. Once the product has been signed for, it becomes customer responsibility.

IF SHIPPING ADDRESS IS DIFFERENT THAN BILLING ADDRESS

It is no joke when Bugged.com says we are the pioneers in electronic privacy. We have been in the Technical Surveillance Counter Measure business for over thirty years, and have thousands of satisfied clients spanning all across the globe. That is why, for your protection and our liability, we reserve the right to hold an order for further verification if there is a difference between the shipping address and the billing address. If the shipping and billing addresses are indeed different, then we ask on behalf of your credit or debit card provider that you contact your credit or debit card provider and place the shipping address as a viable secondary address.

Also, we reserve the right to verify any address, whether it is shipping or billing, that is given to us. This is a precautionary and preventative measure to reduce the likelihood of a credit or debit card fraud. Because we deal in privacy, Bugged.com wants to make sure that your personal and financial information is kept safely under lock and key and that it will not be misused or misappropriated by any of our staff. That is why we make it our policy to keep your business your business.

If during our verification we find that a person or persons has been committing any kind of fraudulent activity, that guilty party will prosecuted to the fullest extent of the law. Fraudulent activity is a federal crime. Both the Federal Bureau of Investigation (FBI) and the United States Secret Service are responsible for the investigation of internet fraud cases. We take every step and precaution to ensure that you and your information, both personal and financial, are kept private, safe, and secure. We reserve the right to verify any of the information which is given to us by any client or customer.

At Bugged.com, we want nothing less than to make your online shopping experience safe, secure, and easy. That is why we make sure to take all the extra steps and precautions to safeguard your information. We remind you again that if your shipping address is different than your billing address, we reserve the right to hold your order until such time that the information has been properly verified. Once the information you have provided has been verified to be correct, the process of shipping will resume as normal and your product will be on its way.

Bugged.com truly is the pioneer in electronic privacy. We take every precaution to keep you safe and secure. We understand that the information which you provide to us is personal and must be kept private at all costs. With this in mind, there is no one better you can turn to for your online electronics shopping than Bugged.com. We live up to our creed of keeping your business your business. No other TSCM site can claim to have as much experience as do, for no other company has been around as long as we have. Bugged.com: pioneer for electronic privacy.

ORDER PROCESSING

Most orders are shipped from us with 24-48 hours of processing via UPS or USPS Ground (3 to 7 days). This will allow all products to be tracked in case of damage or loss of product. If you would like your product to be shipped to you faster, you may select this option when placing the order. Please keep in mind that UPS does not pickup or deliver on weekends or holidays, though USPS does deliver on Saturdays. UPS does offer a Saturday delivery, but this is an exception service which will come at an extra fee.

INTERNATIONAL ORDERS

We currently do not offer international shipping.

DISCREET SHIPPING

We understand that due to the nature of some of our products, you may want to purchase your product discreetly. For that reason, it is the professional recommendation of Bugged.com that you go to a local drugstore (CVS, DuaneReade) and purchase a Visa or MasterCard gift card and then proceed to use it to complete your purchase. By using this method, you can ensure both your billing privacy and the security of Bugged.com.

In addition to billing privacy, all of our packages are sent in unmarked, discreet boxes to protect your privacy. If you are uncomfortable receiving products directly to you, you have the additional option of having your package sent to a UPS store in your local area. You will have this option upon checkout from our store. Learn more.

(Please keep in mind that UPS may charge a holding fee, but it is often a small fee, rarely going over a few dollars. Also, you will be asked to provide a form of government ID to verify your information upon pickup of your item.) 

It is also the recommendation of Bugged.com that you take the extra precaution in creating a secure email account if you wish to maintain a certain degree of email privacy. This will allow you to separate your purchase information from your personal email. The following is a list of providers who offer free email services:

Gmail.com

Mail.yahoo.com

Hotmail.com

Mail.com

Discreet Shipping FAQ’s

What can I do if I don’t want a product sent directly to my home?

You have the option, when purchasing a product, to send to a local UPS Store, where it will be held for you until you can pick it up at your convenience.

Can I choose which UPS Store will hold my shipment?

Yes. Click here to learn more about the process of having a UPS store hold your product. It is as simple as putting in your zip code or address.

How much does shipping hold at UPS Cost?

The price of having a UPS store hold your product may vary depending on the size of the product, fragility, and other factors. However, rest assured that it is a very cost-effective method of getting your product, rarely costing more than a few dollars.

How long until I can pick up my package from my local UPS store?

Most orders placed before 5 pm will be shipped out that same day, and will take only 3 to 5 business days to arrive at the UPS store of your choice.

Will I be notified when my package is ready to be picked up?

Yes. As with any purchase, you will receive an email notification detailing when your product has been shipped out, as well as a tracking number from UPS.

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testimonials
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testimonials
  • CEO of Dial Corporation and Premier Cruise Lines

    seperatortestimonialsimage

    Great Work! Thank you Michael for finding the illegal eavesdropping device in my office. I am still amazed by how small the bug was in size. I now have the peace of mind of feeling safe in my own office.

  • Chief Investigator of the U.S. Inspector Generals Office, Washington, DC

    seperatortestimonialsimage

    I was really impressed with Bugged.com for the findings of the thousands of wiretaps and bugs for the Key Bank case. This case is one of the greatest expose I have ever seen.

    -Chief Investigator of the U.S. Inspector Generals Office,
    Washington, DC

  • CEO of Airlines Pilot Association & Eastern Airlines

    seperatortestimonialsimage

    Thanks to Bugged.com for the great work in detecting the illegal eavesdropping device at our Miami office. We couldn’t believe that there was a bug in our office and regret not acting sooner on our suspicions. Thanks for your help and we will use you again.

  • J. Steinman, Medical Industry

    seperatortestimonialsimage

    When I suspected that the private conversations in my office were being listened to by an outside party, I began to worry about my intellectual property that was being leaked out of the office. I called Bugged.com and bug sweep agent patiently listened to my situation and explained how they could help me resolve my issue. I decided to go with a bug sweep of my offices and sure enough Bugged.com found multiple audio bugs on the premises. Thanks to Bugged.com for giving me the peace of mind and confirming my suspicions. I would definitely recommend Bugged to anyone needing their services.

Steps in How to Protect Myself from Bugging Devices

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