At Bugged.com, customer satisfaction is our top priority, with our products and services as well as the overall shopping experience. That is why we have outlined the return process in 4 easy steps to help. Simply follow these easy instructions to make sure your product is returned promptly and efficiently.
Steps to request a return/exchange: If you are having a problem with your product, simply follow the steps below:
- Call our technical support team at 1-877-WIRETAP (1-877-947-3827)
- If we cannot resolve the issue over the phone, we will issue you an RMA (Return Merchandise Authorization). We will email you return instructions if we find that your product is not in proper working order.
Returns will only be accepted with an RMA number. Any items returned without an RMA number will be refused.
BUGGED.COM RETURN GUIDELINES
Please save all packaging and accessories for any item that is returned to Bugged.com. All components, including equipment, accessories, manuals, cables, and documents must be returned along with the purchased product you are returning in order for Bugged.com to process your RMA. A defective product which is returned for replacement or repair is processed under Bugged.com’s discretion, unless required by law. There are certain products which must be returned within a specified time limit to be processed for an exchange or store credit. If a product such as this is returned outside the parameter of those constraints, then you will not be entitled to a refund. All products sold by Bugged.com fall under our store’s Policy and Agreement. A product that has been subject to physical damage cannot be returned.
If a product is sold to you damaged, altered, or defective, it can be returned to us within 30 days of the original purchase date for an exchange of the same product. Please remember that all materials that were included in the original packaging for the product must also be returned in order to be processed. The product must also be in original, new condition.
- Request your RMA within 30 days of original purchase date.
- RMAs expire 10 days from the issue date
- Please send your items in a shipping box with an RMA clearly attached to the outside so that it may be viewed by the shipping department. Without an RMA, your shipment will be refused, and therefore not processed.
- Please make sure to return your product with ALL accessories included in the original packaging. Please pack all items to prevent damage and keep the product in its original condition. Also be sure to insure your packages to prevent any damage in transit to our shipping department. This is also an added measure to prevent loss with our carrier, UPS.
- For your personal protection DELETE ALL PERSONAL DATA on products with SD cards, mini/micro SDs, and any kind of internal memory. Bugged.com will not be held responsible for your personal data remaining in or on a product.
Shipping and handling fees will not be refunded for any product which you are returning.
WARRANTY EXCHANGES/DEFECTIVE RETURNS
For your convenience, all products sold by Bugged.com come standard with our 120-day protection plan. We will replace or repair a product if it ceases to function properly within 120 days of the delivery date. To notify us of a defective or damaged product, contact us at 1-877-WIRETAP (1-877-947-3827). In many cases, we can repair or replace the product with a new or like-new product.
ONE YEAR WARRANTY
All of our video surveillance kits fall under our complete one year warranty. If your product or products is found to be defective due to manufacturer error, we will repair or replace the product for you. If a product ceases to function properly within the first 30 days, the cost of shipping will be covered by us. After this period, however, it is the responsibility of the customer to cover the cost of shipping the product back to Bugged.com.
Only products that are returned within the outlined timeframe are eligible for refunds. All refunds are subject to a 25% restocking fee. Refunds are only eligible to claims made in the first 15 days the after original purchase date. You have 30 days to receive store credit after the original purchase date.
Any kind of alteration of a product’s serial number or serial number sticker will automatically void any return policy. Any product that is returned with any alteration to the serial number, including missing numbers or a damaged sticker, will be refused RMA Service and returned to you at your cost.
PROMOTIONAL CODE & GIFT CARD RETURNS
Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupons cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded.
In the event the total purchase amount exceeds the value of the card, you will be required to use another card or a credit or debit card to pay the difference. Gift cards expire 12 months (365 days) after the issue date. Any amount charged to a credit or debit card will be treated as set forth above. In the event of a partial return of an order using both a gift card and a credit or debit card, returned amounts shall first be credited to the credit or debit card, and any remaining balance will be credited back to the gift card.
Due to the nature of some of our products/services, some products/services cannot be returned or refunded. Please review the list of items carefully:
- Items that cannot be resold due to poor condition: If a product is no longer in the condition to be resold, we will not be able to accept the return. This includes any physically damaged products.
- Single use device: A product that has been purchased for a one-time use cannot be returned. This includes GPS tracking devices, bug detectors, noise generators, audio jammers, and camera detectors.
- Any kind of custom-built/made-to-order hidden cameras
- Services: Including bug sweeps, counter-surveillance sweeps, TSCM, bug detection, comsec and phone support services
- Any software-related products: cell phone, computer, GPS software.
- ALL Rental Items: GPS Tracking Devices
- Gift cards
PRODUCT INSPECTION AND TESTING
Any and all returned products are subject to a rigorous inspection and testing procedure. Bugged.com believes that it takes nothing less than the highest quality of performance to keep your business your business. Please allow us up to 15 business days after the return of the product to complete the product testing. Please note that if a product is claimed to be defective, yet our testing shows it to be in proper working order, the product will be returned to you. If you are involved in a case such as this, you will be held accountable for the shipping costs to and from Bugged.com.
PAID ADVANCED REPLACEMENTS
During the first 30 days after the purchase date, if there is a problem with the time it would take for an item to be replaced or repaired, you have the option to purchase a new product which will be shipped to you. Once we have received the original product back, we issue a full refund excluding the cost of shipping. Please keep in mind that in order to receive a full refund, the product must be received in its original packaging and must include all accessories, including manuals, documents, and parts. Partial returns will be charged 20% restocking fee. It is the responsibility of the customer to make sure the item is returned complete and to make sure the product is properly packaged and undamaged. We highly recommend that you purchase insurance for your product from your shipping provider. Customers will be charged for any damaged equipment.
GPS RENTAL PROGRAM
Any item that is rented through our rental program is pre-tested and fully functional. There is a required security deposit which will be charged to your credit card at the time of purchase which is used to cover damages, missing components and accessories, and late fees. If the product is returned in good condition with all components and accessories, the deposit will be refunded. Bugged.com reserves the right to withhold up to 25% of the deposit if the item if not returned with all components and accessories. If the item is late by more than five business days, returned damaged or dysfunctional, or not returned at all, your deposit will not be refunded. We do not offer any cash refunds for rental items. It is the customer’s responsibility to make sure the product is returned on time and in original condition, with all components and accessories included to Bugged.com.
If you want to purchase the product you are renting, please contact our customer service department at 1-877-WIRETAP (1-877-947-3827).
Rental Period Example:
If a rented product is delivered to you January 2nd for a 10-day rental, it is meant to be shipped back to us on January 13th. A shipping return label is provided by Bugged.com and is delivered along with the rented item.
Great Work! Thank you Michael for finding the illegal eavesdropping device in my office. I am still amazed by how small the bug was in size. I now have the peace of mind of feeling safe in my own office.
I was really impressed with Bugged.com for the findings of the thousands of wiretaps and bugs for the Key Bank case. This case is one of the greatest expose I have ever seen.
-Chief Investigator of the U.S. Inspector Generals Office,
Thanks to Bugged.com for the great work in detecting the illegal eavesdropping device at our Miami office. We couldn’t believe that there was a bug in our office and regret not acting sooner on our suspicions. Thanks for your help and we will use you again.
When I suspected that the private conversations in my office were being listened to by an outside party, I began to worry about my intellectual property that was being leaked out of the office. I called Bugged.com and bug sweep agent patiently listened to my situation and explained how they could help me resolve my issue. I decided to go with a bug sweep of my offices and sure enough Bugged.com found multiple audio bugs on the premises. Thanks to Bugged.com for giving me the peace of mind and confirming my suspicions. I would definitely recommend Bugged to anyone needing their services.