At Bugged.com, customer satisfaction always has been and always will be our #1 concern. That is why we make sure that all of our products are covered by our standard 120-day protection plan guarantee from the moment of purchase. This covers any and all products purchased from our store and is effective for the first 120 days following your purchase. If, for any reason, your product ceases to function as it would normally and it cannot be repaired by one of our technicians, it will be replaced with a new or like-new product. We feel it is of the utmost importance that you get exactly what you are looking for, so that is why we simplified the purchase and protection of our products and our customers.
If you purchase a product from our store and it seems to be defective, we are here to help. First, you must call our support line at 1-877-WIRETAP (1-877-947-3827) as soon as you notice a problem. It is the professional recommendation of Bugged.com that you do not try to diagnose and fix the problem yourself. It is better that you leave it to our highly trained and knowledgeable support staff members who wish to help. Once contact has been established with Bugged.com, it is likely that we can diagnose and repair the issue through live phone consultation. However, if this is not the case, please review our return policy so that you may learn about our process of returning an item and being issued an RMA. Once a defective product has been returned to us, our technicians will test the product extensively to try to find the problem and fix it. If the product cannot be fixed, we will replace it for you with a new or like-new product.
The 120-day protection plan comes standard with all products. However, all of our camera packages and home surveillance kits have a standard one-year warranty with the option to upgrade to a two or three-year warranty. You will have the option to upgrade to a two or three-year warranty plan on the product page of any of our camera packages and home surveillance kits. Please keep in mind, this option is only for camera packages and home surveillance kits. This warranty is standard and comes with the same benefits as our 120-day protection plan used for the rest of our products.
In addition to the physical work done on any defective products, Bugged.com also offers technical support over the phone. Our highly trained, knowledgeable, and friendly technical support staff can be reached at any time within normal operating hours. Many of the problems that people have with their products are usually small and can be diagnosed and repaired through a simple phone consultation, making it much easier for you to get your product back into proper working order. For more information regarding our return policy, please review our return policy page so you can familiarize yourself with our processes and procedures. Bugged.com: pioneers in electronic privacy.